Privacy Policy

At Orogen, finding the right path through complex terrain, regulation, and process  is what we do. That same care and clarity extends to how we handle your personal information. We are committed to being open about what we collect, why we collect it, and how we protect it, so that you can engage with us with confidence. This policy sets out our approach, in plain language, in accordance with the Privacy Act 2020 (New Zealand) and its thirteen Information Privacy Principles.

Please take a moment to read this policy. If you have any questions, we are happy to discuss them with you directly.

About This Policy

Orogen Limited ("Orogen", "we", "us", or "our") operates the website at Orogen | Civil Engineering, Surveying & Planning - Wellington  (the "Site"). This policy applies to information we collect through the Site and through our professional service engagements. By using the Site, you acknowledge that you have read and understood this policy.

What Personal Information We Collect

We may collect the following types of personal information:

• Contact details - name, email address, phone number, and postal address.
• Project-related information - property addresses, land descriptions, and details you provide when enquiring about or engaging our services.
• Usage data - technical information about how you interact with our Site, including your IP address, browser type and version, pages visited, time and date of access, and referring URLs.
• Communications - records of correspondence when you contact us by email, phone, or through the Site's contact form.

We only collect personal information that is necessary for a lawful purpose connected with our functions and activities, and we collect it by fair means.

How We Collect Your Information

We collect personal information in several ways:

• Directly from you, when you submit an enquiry, request a quote, or engage our services.
• Through your use of the Site, via cookies and analytics tools (see Cookies section below).
• From third parties where relevant to a project engagement and where you have authorised this, such as from other consultants, councils, or adjoining landowners.

Why We Collect and Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the professional services you have requested.
• Manage our client relationships and service engagements.
• Comply with our legal and professional obligations, including those under the Resource Management Act 1991, the Cadastral Survey Act 2002, and related legislation.
• Improve our website and understand how it is being used.
• Contact you about changes to our services where relevant.

We do not use your personal information for any purpose other than those described above, and we do not sell your personal information to third parties.

Cookies and Tracking

Our Site uses cookies — small files stored on your device — to support website functionality and to analyse site traffic. We may use third-party analytics tools, including Google Analytics, to help us understand how visitors use our Site. Information collected through these tools is aggregated and does not directly identify individual users.

You can configure your browser to refuse cookies or to notify you when a cookie is being sent. Some features of the Site may not function correctly if cookies are disabled.

Disclosure of Your Information

We may share your personal information with:

• Service providers engaged to assist us in delivering our services or operating our business, such as IT providers or subconsultants, who are bound to handle your information in a manner consistent with this policy.
• Regulatory bodies and councils, where required as part of a resource consent, survey, or engineering approval process.
• Legal and professional advisers, where necessary.
• Authorities, where we are required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of Orogen, our clients, or the public.

We do not disclose your personal information for marketing or commercial purposes.

Storage and Security

Your personal information is stored securely, principally on systems based in New Zealand. Where information is held or processed by third-party service providers outside New Zealand, we take reasonable steps to ensure it is subject to comparable privacy protections consistent with the Privacy Act 2020.

We use reasonable security safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request correction of personal information that is inaccurate or out of date.

To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page. We encourage you to review it periodically.

Contact Us

If you have any questions about this policy, or wish to access or correct your personal information, please contact us

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